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My wedding is in two weeks and I would really like to buy flowers from you, can you help? This will depend on a lot of things, ability to get stock in time, where you are if you are in a remote place or overseas it will not be possible due to postage times, if I am snowed in with work sometimes I cannot but contact me I want to help if I can it is better to ask than assume no.
What rights do I have if I change my mind about the flowers or the wedding is cancelled? If you are feel the flowers are faulty you need to inform me within three days of receiving the flowers to organize a exchange (excluding postage and handling), if you simply change your mind about the style of flowers or collection you have chosen or you have chosen to cancel your wedding (canceling your wedding is the same as changing your mind) or you get the flowers and the colours do not match/you have chosen wrong, you are not entitled to a refund or exchange. You need to let me know straight away before I have started making the flowers if you change your mind about the style or type of the flowers. If you choose that you want to make changes to the flowers (flower type, colour, style) from what has originally been ordered a fee of $35 per hour will be applicable to cover my costs in time and extra ribbon to re make flower arrangements on top of any extra flower costs. Within days of ordering your flowers they will be purchased from warehouses ready to be made changes are not available after your flowers are ordered unless you are prepared to pay for new flowers. If the flowers are damaged in transit you must also notify me within three days or not accept the delivery with the courier. I will rectify the problem on a case by case matter. Be aware that most of my business comes from word of mouth. If you are happy or not happy with your flowers or my service you are going to tell people which guarantees I will give you the best quality and service I possibly can. I do always try to e-mail pictures of the flowers to you where possible so that you have a good idea of what they look like before they are sent so you can say if you are not happy before they leave my workshop.
Do you do fresh flowers too? Sorry for any inconvenience but I no longer do any fresh flowers for local weddings any more. All quotes for flowers locally will be for artificial only.
How do you work out the delivery costs? I will be in-touch with each bride individually to work out the cost for your postage and handling. I use Australia Post to deliver my blooms anywhere in Australia and Overseas they charge different amounts for different areas. My business wears a certain amount of the cost for delivering your flowers however I do try to keep the costs low for your flowers so I do need you the client to cover most of the delivery and handling charges. Even with the delivery cost you will still pay less to get your flowers from me than your local florist as I work from home and don’t have the same overheads as a shop. You should expect to pay from around $25 to $35 in most cases, upper QLD, WA and NT possibly can be more. I do not make a profit from delivery I just charge the amount they will charge me. For Overseas Customers it does vary from country to country quite a bit I will let you know the postage costs.
What do I do if I forgot some-ones bouquet or buttonhole on my order? Just call me I can do extra buttonholes or corsages and put them in the post for you or if you have added a flower girl or bridesmaid at the last minute and need flowers I can help. I offer personalized service and any problem can be overcome. I’m just a phone call away.
I have noticed that the edges of Artificial Flowers fray sometimes why? Most Artificial flowers are made from fabric and as the shape of each petal is cut it is often and in most cases cut across the bias of the fabric. When this happens it causes fraying. It is possible that any artificial fabric flowers can have some fraying on the edges of the bias of the fabric. I try to choose flowers where this problem is lower but there is no way around it. It is very slight in most cases you have to look very close to see this happen and your guests would not notice this in your flowers. It is a part of Artificial flowers that is unavoidable. In a lot of cases these days flowers are heat sealed around the edge of the petals. Some florists cut around the edge of each petal to clear fraying, this can cause more damage than good.
Do you send out samples of the flowers? I am asked quite a lot to send out samples of flowers and it is a massive expense to the business to do this. I certainly don’t want to have to increase the cost of my bouquets to incorporate such costs. If I have spare flowers lying around I may be able to send samples however in quite a few cases I don’t have them just lying around. Often suppliers sell flowers by the box of a dozen or two dozen not just one stem at a time. I am aware that you would like to see the flowers in your hand and know the quality of the product before you commit to making a purchase. A lot of customers purchase a small item that they are likely to use in their wedding such as a flower girl posy or a corsage or buttonhole which gives you a low cost way of seeing how the flowers really look and still be able to use the flowers on the wedding day. I am more than happy to do this and I do try to send samples if I can. In some cases I may need to charge a small fee to send samples.
Can you make me a sample bouquet and email me some pictures so I can see what it will look like? This is a very common question and the answer is if I have the stock on hand and the time I can put something together to give you an idea of what something will look like. I cannot do this if I have to purchase flowers to make a bouquet. The reason if I were to do this I would be making around 30 or more bouquets per week so people can get an idea of what they look like. This would be a huge burden to the business to buy this many flowers per week to show customers. The same as when buying at a florist shop you may have to use your imagination a little as they are unlikely to make sample bouquets too. Please do not be offended if my answer is no to making a sample bouquet, if I have the flowers in stock I am more than happy to do this and e-mail you some photos.
Which way do I attach a Corsage? The ribbon should be facing up. A corsage is like a very small bunch of flowers and the flowers face down with the stem of the corsage up. Unlike a Buttonhole which goes around the other way.
How do I attach a buttonhole or corsage with the pin? The old fashioned way of making a corsage or buttonhole was to use Pearl Head pins to attach (This is still available if preferred) However you need to be a rocket scientist to get them to stay put or not stab yourself so I use brooch pins. They are even Nervous Groom proof. Ha Ha.
Will your flowers be ok to use with fish in my vases for the guests tables at my wedding? This is a really popular trend at the moment to have live fish in vases with flowers on the tables for a bit of added attraction for your guests. I do not recommend this at all due to the stress you are likely to put these little fish through. More often in my experience the staff at your function center will be very distressed about the fish and your guests may also feel the same. Most artificial flowers have paint on the stems and so on which are not suitable to go in the water with fish. Fresh flowers too are often toxic and should not be put in the water with fish it will only cause terrible stress and probably a not very nice death for the poor fish. If you must have fish please put no flowers in the water with them just to be safe and make sure they have a good home to go to the next day. Purchasing pets is for life.
I would like to purchase some loose flowers rather than bouquets can you please tell me who your suppliers are so I can buy them too? I get this question or similar about 4-5 times per week either in phone calls or e-mails and I am terribly sorry, but for what I would think are obvious reasons I really cannot give out the names of my suppliers and importers. I have spent many years sourcing some of the best quality and unusual flowers from all over Australia and the world. I have quite literally spent hours and hours looking and hunting for this information. I have no problem with my competitors stocking the same flowers that I also sell but I am not likely to tell you who to get the flowers from I am sorry. I do not sell wholesale flowers anymore.
Hi you have just emailed me some pictures of my flowers that I have ordered from you. I love them but I have changed my mind I would prefer a different colour rose that what is in there now? I can make any changes you wish but you must understand a couple of things, firstly I have already paid for the stock that you originally ordered and now must purchase more stock for you so firstly you will need to pay for the additional flowers that I am purchasing for you also it takes time to remake the bouquet, an average bouquet takes around 2-3 hours to make so time will be charged at $35 per hour to make any changes to the bouquet from what you have originally ordered. If you want to change your mind this is ok but you really need to let me know before I have purchased your stock and started work on your flowers.
Can I have a bridesmaid bouquet made and posted to me and then decide? Yes you can but keep in mind that when ordering one item separate from the rest of your order there may be variances in the colour lots if ordered at different times or the look of the bouquet as everything is made by hand in my workshop, I try to make things look as close as possible but this is a risk that you will be taking.
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